Guest Services Manager

Post date: 2023-05-23
Job No.: HC-20230523-4
Department: Front Office
Property: Hotel COZi ‧ Harbour View

Responsibilities

Monitor in daily operations of front office and guest services.
Manage and supervise front desk staff and quality of services.
Handle guests’ enquiries, emergency cases and complaints.
Coordinate and assist with hotel departments to ensure smooth operations at all hours.

Requirements

Diploma holder or above in hospitality management or related disciplines.
At least 5 years relevant experience in hotel industry.
Strong communication, interpersonal and leadership skills.
Knowledge of Hotel Property Management System (PMS) is preferred.

Interested parties please send your resume with current and expected salary to Human Resources Department at hr@hotelcozi.com.

Applicants not invited for interview within six weeks may consider their applications unsuccessful. All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished.

RESERVATION

Direct Booking Privileges includes:

Free Wi-Fi internet access

Daily complimentary 2 bottles of distilled water

Exclusive discount with promo code "DIRECT"