We Care About You

At Tang's Living Group, the health and well-being of our guests and employees are of paramount importance. We are closely monitoring the development of COVID-19, following the guidelines and advices from local authorities, and listening carefully to the questions and concerns we receive from our guests and staff.

We have proactively implemented a series of precautionary measures on top of our usually strict hygiene standards. Below is an update on the measures we have in place to ensure a safe, healthy and comfortable environment for all –

If you or the room guests are classified as preliminary or confirmed case during the stay, additional fees for third-party professional deep clearning and disinfection treatment will be charged.

Public Spaces

Increased sanitisation frequency of frequently touched surfaces at lobby, corridors, lifts, washrooms and restaurants
Hand sanitiser dispensers and air purifiers are installed visibly in common areas
The operation hours and floor plans of guest facilities such as Restaurant, Spa and Fitness Centre will be adjusted to comply with social distancing regulations. Guests are advised to visit our hotel websites for the latest updates
Health and wellness protocols aligned with local authorities' recommendation
Enhanced sanitising technologies include Aqua Pro+Tech muli-purpose sanitising spray machines are installed at all guest lifts

Guests Arrival

All guests are required to record their visits with "Leave Home Safe" mobile application^#
Conduct body temperature check for all persons entering the hotel premises
All staying guests are required to fill in a Health and Travel Declaration form upon check-in
Partitions are installed at check-in counter to provide an extra level of precaution for our guests and staff
All room key cards are disinfected before check-in and after check-out
Social distancing promoted throughout the hotel with signage on display as a reminder

Guest Rooms

All guest rooms are thoroughly cleaned and disinfected after every check-out
Guest room furniture, draperies and linens are treated with cleaning chemicals for disinfection^
Guest room carpets and vents will undergo regular deep cleaning with disinfectant^
Self-isolated guests’ towels and linens are laundered separately^
Housekeeping staff will be wearing goggles, surgical masks and gloves throughout the cleaning procedure in guestroom. Guest must wear a mask when staying in the room during the cleaning process (Room cleaning service will be temporarily suspended until further notice to minimise in-person contact opportunities)
Guest laundry is returned with individual packaging to ensure the highest hygiene standards
Increased sanitisation frequency of vents

Restaurants
From 30 Sep 2022, guests are required to scan Vaccine Pass - record their visits with "Leave Home Safe" mobile application^# and present their vaccination record with COVID-19 vaccine* or Recovery Record in blue QR code or Exemption Certificate and the relevant QR code when entering the restaurant premises**

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Restaurants floor plans arranged to meet government guidelines and social distancing
Non-contact body temperature check for all diners upon entering the restaurant
Hand sanitisers, disinfecting wet wipes and mask holders are provided for guests’ use
Guests must wear mask at all times in the restaurant, it includes when collecting food from a buffet (except consuming food or drink)
Increased sanitisation frequency of buffet counters and clear covers
Dining tables and chairs are sanitised immediately after each meal. The outlet will be deeply sanitised before and after each dining period
All tableware, crockery and utensils are cleaned and sterilized with high temperature dish washer
We offer guests a gourmet-at-home experience with our takeaway service
All restaurant staff will be wearing surgical masks and gloves during services
Please click here to know more about COVID-19 measures of catring premises

Staff

All frontline staff are well-equipped with surgical masks and other necessary personal protective equipment including but not limited to gloves and goggles
Frontline staff will be wearing surgical masks at all times during their duties or services
All staff must conduct body temperature check whenever they enter hotel and practice social distancing
Clear procedures and contacts are made known to frontline staff to reach local health authorities when necessary
Continuous trainings have been provided to staff so as to ensure service with high hygiene standard will be provided

We would like to thank you for your continued trust and co-operation during this unprecedented situation. We will keep you updated through this dynamic situation and as always, your support is deeply appreciated and we are very much looking forward to welcoming you at our hotels.

^Designated hotels only

*(1) Aged 12 or above are required to receive at least 3 doses of COVID-19 vaccine

(2) Aged 5 to 11 are required to receive at least 1 doses of COVID-19 vaccine

**Execpt under exempted scenarios -
(1) Children aged under 5
(2) Holders of the COVID-19 Vaccination Medical Exemption Certificate (Exemption Certificate)
(3) For the only purpose of making purchase or taking of takeaway food or drinks
(4) For the only purpose of delivering or picking up of an article
(5) Other scenarios with lawful authority or reasonable excuse

^#Except persons aged under 16 with an accompanying adult
These persons may use the specified form instead:
(1) Persons aged 65 or above or aged under 16 with no accompanying adult
(2) Persons with disability; and
(3) Other persons recognized by the Government or organization(s) authorized by the Government

RESERVATION